Junior Support Analyst – Zurych

For our Client, international financial institution, we are currently looking 
for: Junior Support Analyst
Work Place: Zurich
Your overall goal is to provide professional 1st line support across 
Company's Structured Products applications business areas:

We offer:

Responsibilities to respond to calls from business application users within a 
5 person team 
Key tasks in capture, investigation and resolution of incoming issues, 
ticketing via incident management process using Peregrine and Remedy 
Close working relationship and communication regarding issues between both 
business and IT, including working with colleagues from 2nd level support, 
2nd level operations and 3rd level support

You offer:  

Previous experience of providing support within a high pressure financial 
environment 
Good knowledge structured products & asset classes business procedures, 
processes and applications 
Good understanding of Front / Mid / Back Office information flow 
Experience of Remedy ITSM and Peregrine Service Centre as a nice to have 
High self-motivation, prioritisation, organizational and problem solving 
skills 
Capability of working independently with limited supervision 
Ability to communicate effectively in English with trading, support staff and 
management

To apply for this position, please send your CV to: m.nagajek@talents.pl
Please put the following information in the subject: Junior Support Analyst


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